Privacy Policy

1. Data Controller

Smart IPTV (smart-iptv.pro) is the data controller responsible for the personal data collected through this website and our streaming service.

Contact: [email protected]

2. Data We Collect

We collect the minimum data necessary to provide our service:

• Contact information: Name (optional), email address and/or WhatsApp number provided when ordering
• Order information: Subscription type, duration, payment confirmation reference
• Technical data: IP address (for fraud prevention only), device type used for streaming
• Communication data: Messages exchanged via WhatsApp, Telegram or email for support purposes

3. How We Use Your Data

Your data is used exclusively for the following purposes:

• Delivering your subscription credentials and activating your account
• Providing technical support and responding to your enquiries
• Sending subscription renewal reminders (only if you have opted in)
• Fraud detection and prevention
• Complying with legal obligations

We do not use your data for advertising, profiling, or sell it to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the subscription service you purchased
• Legitimate interests: Fraud prevention and service security
• Legal obligation: Complying with applicable laws and regulations
• Consent: For any optional communications (you can withdraw consent at any time)

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following limited circumstances:

• Payment processors: To process your payment (they have their own privacy policies)
• Legal requirements: When required by law, court order, or government authority
• Service providers: Hosting and infrastructure providers who are contractually bound to protect your data

6. Data Retention

We retain your personal data for the following periods:

• Active subscribers: For the duration of your subscription plus 6 months
• Inactive accounts: Deleted after 12 months of inactivity
• Support communications: 24 months after last contact
• Legal/financial records: As required by applicable law (typically 5-10 years)

7. Cookies

Our website uses minimal cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Anonymous usage statistics (you can opt out)

We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:

• Encrypted communications (SSL/TLS) for all data transmissions
• Access controls limiting who can access your data
• Regular security reviews of our systems

9. Your Rights

Under applicable data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our service is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of significant changes via email or WhatsApp. The updated policy will always be available on this page with the revision date clearly displayed.

12. Contact

For privacy-related questions or to exercise your rights:

• 📧 Email: [email protected]
• 💬 WhatsApp: +33 7 58 71 92 16
• ✈️ Telegram: @mybestiptv7